General Overview

Rates & Fees

WHAT IS PARKSLC?

 

ParkSLC is the new and improved way to pay for parking in Salt Lake City, allowing users to pay with a mobile app or online at m.parkslc.com.

 

 

WHAT ARE THE BENEFITS OF PARKSLC?

 

  • Pay for parking using your phone without having to go to a meter.
  • Receive mobile alerts 10 minutes prior to your time expiring.
  • Extend your parking time remotely, up to the maximum time allowed per posted signage.

 

 

WHERE IS PARKSLC OFFERED?

 

ParkSLC is offered at all spaces managed by Salt Lake City. Just look for the ParkSLC logo on the decals affixed each pay station and space number pole.

 

 

HOW DO I GET STARTED?

 

Easy! All you need is a credit or debit card. Choose one of the below methods for getting started:

 

iPhone and Android users: Download the free ParkSLC app to your device.

Blackberry or Windows phones users: Sign up by visiting m.ParkSLC.com online or from your mobile browser.

Basic cell phone users: Sign up online at m.ParkSLC.com (the easiest and recommended way) or through an automated IVR touch-tone system. Go to m.ParkSLC.com for details.

 

Your wireless carrier’s message and data rates may apply.

 

 

HOW DO I GET THE APP?

 

The free ParkSLC app is available for download in the App Store and on Google Play.

 

 

IS THERE AN APP FOR BLACKBERRY OR WINDOWS PHONES USERS?

 

At this time, there is no app for Blackberry or Windows phones, but users can use a web-based application, with all the same features as the iOS and Android apps, but going to m.ParkSLC.com from any mobile web browser with an internet connection.

 

For an app-like experience on a Windows phone, you can take advantage of the Pin to Start feature in Internet Explorer. To do so:

 

1. Open Internet Explorer on your Windows phone.

2. Navigate to https://m.ParkSLC.com and allow the page to fully load.

3. Tap More, then tap Pin to Start.

4. Following the instructions above allows you to pin the ParkSLC mobile web page to your Start screen and use it like a dedicated Windows phone app. For additional instruction on the Pin to Start feature, please visit the Windows phone how-to page.

 

 

CAN I DOWNLOAD THE APP ON MY TABLET?

 

iOS users can download the ParkSLC app on their iPad, but a valid mobile phone number is still required to create an account and use the app. Android users cannot download the app on a tablet at this time due to limitations within the Android platform.

 

 

HOW DO I EXTEND MY PARKING WITH PARKSLC?

 

One of the benefits of ParkSLC is the freedom to extend your parking session from any locatio, like a restaurant, office, or residence (up to the maximum time allowed). If you’re using ParkSLC and your phone has cellular service, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session at any time by opening up the app.

 

For more information, see Why is it that sometimes I can extend parking and sometimes I can’t? in the Using ParkSLC section of this FAQ.

 

 

CAN I STILL USE THE PAY STATIONS?

 

Yes, drivers can still pay for parking using the City’s blue parking pay stations.

 

 

HOW DO PARKING ENFORCEMENT OFFICERS KNOW THAT I HAVE PAID FOR PARKING?

 

Each time you use ParkSLC, you will enter your Zone and space number that identifies your parking session. Parking enforcement workers will have the ability to view payments for each space through a wireless handheld device.

 

 

HOW CAN I DEACTIVATE MY ACCOUNT?

 

Deactivate your account at any time by visiting m.ParkSLC.com. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. The remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkSLC again, you will need to create a new account.

 

WHAT ARE THE HOURLY PARKING RATES?

 

Regardless of whether you use ParkSLC or the meters, hourly parking rates are $2.00 per hour, up to a maximum of 2 hours.

 

 

ARE THERE ADDITIONAL CHARGES BESIDES THE PARKING RATE?

 

There is no additional fee for using ParkSLC! Standard parking rates do apply.

 

 

HOW DOES PARKSLC BILL ME?

 

You can pay for your parking sessions in ParkSLC by either an individual Credit/Debit card or by funding the ParkSLC Prefunded Account.

 

Transactions completed using an individual Credit/Debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.

 

If you fund the ParkSLC Prefunded Account, you have the option to fund, using a Credit/Debit card, a minimum $10.00 or a maximum of $100.00. Each time you use the ParkSLC Prefunded Account to pay for parking, the cost of your parking session is deducted from your prepaid account. When your account balance reaches $0.00, your account will be automatically replenished, using your selected method of payment, with at least $10.00 or increments of $10.00, up to $100.00, in the amount needed to cover your parking transaction.

 

 

DOES PARKSLC REQUIRE A MINIMUM PURCHASE AMOUNT FOR A TRANSACTION?

 

Yes. ParkSLC requires a minimum purchase of 1 hour.

HOW DO I KNOW IF PARKSLC IS AVAILABLE WHERE I PARKED?

 

Just look for the ParkSLC decals on pay stations and space poles to see where you can pay for parking using ParkSLC.

 

 

CAN I USE PARKSLC AT OTHER PARKING FACILITIES IN SALT LAKE CITY?

 

Coming soon, yes! Stay tuned for more information.

 

 

WHAT’S A ZONE NUMBER? HOW DO I LOCATE MY ZONE NUMBER?

 

The zone number is displayed on ParkSLC decals found on the pay stations and space number poles. Please note, entering the wrong zone number may result in a ticket.

 

 

IF I DON’T HAVE MY MOBILE PHONE WITH ME, CAN I USE A DIFFERENT PHONE TO PAY FOR PARKING?

 

No. Your phone number, thus your phone, is linked to ParkSLC for security and verification reasons. If you don’t have your mobile phone with you, make a payment at the nearest meter nearest to your vehicle. Additionally, if you’re with someone who has a ParkSLC account, they can pay for your parking by purchasing a session for the space where you are parked. Maybe you can return the favor someday!

 

 

WHY IS IT THAT SOMETIMES I CAN EXTEND PARKING AND SOMETIMES I CAN’T?

 

You may be unable to extend parking if you are outside the zone’s hours of operation or due to a parking restriction (such as rush hour or residential permit restrictions). When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for rates, parking restrictions on the meters and permanent or temporary signage in order to avoid a ticket.

 

Like many apps or mobile services, ParkSLC requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely. In such circumstances, please pay for parking at the meter nearest to your vehicle and place a receipt on your dashboard as proof of payment, if required by the meter.

 

 

CAN I CHANGE MY NOTIFICATION ALERT TO SOMETHING OTHER THAN 10 MINUTES?

 

No. At this time, the time period for the notification alert feature cannot be changed.

 

 

I PARKED USING THE WRONG ZONE NUMBER; CAN I CHANGE IT?

 

You cannot change a zone number once your parking session has started, so remember to review screens before confirming your sessions. Make sure you check for rates, parking restrictions on the meter and permanent or temporary signage in order to avoid a ticket.

 

 

HOW DO I KNOW IF MY PARKING TIME WAS PROCESSED?

 

The ParkSLC app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time to your current parking session at any point in time.

 

Using ParkSLC

HOW DO I PAY FOR PARKING USING PARKSLC?

 

You can pay for your parking sessions in ParkSLC be either an individual Credit/Debit card or by funding the ParkSLC Prefunded Account.

 

Transactions completed using an individual Credit/Debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.

 

If you fund the ParkSLC Prefunded Account, you have the option to fund, using a Credit/Debit card, a minimum $10.00 or a maximum of $100.00. Each time you use the ParkSLC Prefunded Account to pay for parking, the cost of your parking session is deducted from your prepaid account. When your account balance reaches $0.00, your account will be automatically replenished, using your selected method of payment, with at least $10.00 or increments of $10.00, up to $100.00, in the amount needed to cover your parking transaction.

 

 

WHAT FORMS OF PAYMENT CAN I USE TO PRE-FUND MY ACCOUNT?

 

You can use any Visa and Mastercard card to initiate a single parking session or fund the ParkSLC Prefunded Account.

 

 

CAN I USE PARKSLC WITHOUT HAVING TO SET UP AN ACCOUNT?

 

No. In order to use ParkSLC, you must set up an account first.

 

 

CAN I USE PARKSLC WITHOUT HAVING TO LINK MY CREDIT OR DEBIT CARD?

 

No. In order to use ParkSLC, you must link a credit or debit card to your account.

 

 

MY ACCOUNT IS RUNNING LOW; HOW DO I ADD MORE FUNDS?

 

When your account balance reaches or drops to $0.00, your account will be automatically replenished, using your selected method of payment, with at least $10.00 or increments of $10.00 in the amount needed to cover your parking transaction and to maintain an above $0.00 balance on your account.

 

 

CAN I ACCESS MY PARKING HISTORY? HOW DO I GET RECEIPTS?

 

Your ParkSLC transactions are saved and can be accessed two ways:

 

To email a receipt of a parking session directly from the app, go to Settings and select My Parking History. The app keeps a history of your last 20 parking sessions. Choose a recent session and select Email Receipt. This will send a receipt to the email address associated with the ParkSLC account.

 

To view the entire parking history of your account, you may log in to m.ParkSLC.com from a computer and run reports as necessary.

 

 

IS IT SAFE TO MAKE PAYMENTS VIA PARKSLC?

 

ParkSLC is committed to protecting your customer information. Your credit card number is encrypted and your information is handled as specified in our privacy policy available here.

 

 

HOW DOES PARKSLC USE MY EMAIL?

 

We use your email address only to send you important information regarding your ParkSLC account.

 

 

HOW CAN I DEACTIVATE MY ACCOUNT?

 

Deactivate your account at any time by visiting m.ParkSLC.com. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkSLC again, you will need to create a new account.

Accounts & Payments

WITHOUT THE METER SHOWING PAID OR A DASHBOARD RECEIPT, HOW DO PARKING ENFORCERS KNOW THAT I HAVE PAID FOR PARKING?

 

Each time you use ParkSLC, you will enter your space number, which identifies your parking session. Enforcement personnel will look up your space number to determine if you have paid. Do not place your phone in the windshield as proof of payment.

 

 

HOW CAN I AVOID GETTING A PARKING TICKET WHEN USING PARKSLC?

 

If you’re using the app and have a signal, ParkSLC will send a notification alert to your mobile device when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions (see Why is it that sometimes I can extend parking and sometimes I can’t?). However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service or malfunctions with your wireless carrier.

 

 

I PAID WITH PARKSLC AND RECEIVED A VIOLATION. WHAT CAN I DO TO CONTEST MY TICKET?

 

Regardless of payment method, you can always contest a parking violation. Click here to learn more about how to contest a violation. If you receive a violation when you have parked using ParkSLC, you can access your parking history to show verification of payment.

Enforcement

THE APP DOESN’T WORK; I’M NOT GETTING NOTIFICATION ALERTS; IT’S SLOW?

 

Like many apps or mobile services, ParkSLC requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service or malfunction with your wireless carrier.

 

Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device.

 

If you continue to experience problems, let us know by visiting the Menu > Send Bug Report on your app or on m.ParkSLC.com and then restart the app. We’ll look into it as soon as possible. Please remember that if you’re unable to pay for parking through ParkSLC for any reason, you’re still required to pay for metered parking and should do so at the meter nearest to your car and place a receipt on your dashboard as proof of payment.

 

 

HOW DO I RESET MY PIN?

 

You create your PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Create PIN page, at which point you can reset your PIN.

 

 

WHY DO I GET A “LOCKED PARKING” ERROR MESSAGE?

 

If you received a “Locked Parking” error message, be aware that we have manually suspended your account due to payment discrepancies. In such cases, please contact our help desk at 704-837-8066, Ext. 2 for more information.

 

 

WHY CAN’T I ADD MORE TIME TO MY PARKING SESSION?

 

If you are unable to add additional time to your parking stay, it is likely that:

 

  • You have reached the maximum parking time allowed for that space. (see Why is it that sometimes I can extend and sometimes I can’t?)
  • You do not have to pay as no payment is required (check posted signs for hours of operation).
  • You have parked in a restricted space (check posted signs for special restrictions like parking during rush hour).

 

 

WHY AM I RECEIVING A TIME OUT ERROR?

 

ParkSLC allows 90 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.

 

 

WHY DIDN’T I RECEIVE A NOTIFICATION ALERTING ME THAT MY TIME IS ABOUT TO EXPIRE?

 

Like many apps or mobile services, ParkSLC requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. We cannot be responsible for any failure to get a notification alert or extend parking because of failures in wireless service or due to failure or malfunctions with your wireless carrier.

 

Also, go to Menu > Preferences and make sure that the “Remind me when my time is expiring (app notification)” option is selected. Check your phone’s Push Notification settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu > Send Bug Report on your app or on m.ParkSLC.com. We’ll look into as soon as possible.

 

 

MY PHONE BATTERY HAS RUN OUT AND I CAN’T PAY FOR MY PARKING WITH PARKSLC. HOW CAN I PAY FOR MY PARKING?

 

Return to the block where your vehicle is parked, and pay at the meter. A receipt may be required on your car dash depending on where you are parked.

 

 

MY NAME AND/OR ACCOUNT INFORMATION HAS CHANGED. HOW CAN I CHANGE IT?

 

No problem. Using the app or website, visit the Menu and access the options under Settings to change your Profile and/or Payment Details.

 

 

I HAVE A NEW PHONE NUMBER. WHAT DO I DO?

 

If you have a new phone number, you will need to register a new account for that phone number. Deactivate your current account online at http://m.ParkSLC.com and then sign up for a new account.

 

 

CAN I ADD ANOTHER PHONE NUMBER TO MY ACCOUNT?

 

No. Each account is connected to a single phone number.

 

 

I HAVE RECEIVED MULTIPLE CHARGES ON MY BANK ACCOUNT AFTER I USED THE APP. I BELIEVE I AM A VICTIM OF FRAUD. WHAT CAN YOU DO?

 

Contact the bank associated with your credit/debit card immediately if you believe you may be a victim of fraud. In addition, please call us immediately at 704-837-8066, Ext. 2 and we can help you determine if the charges are legitimate.

 

 

I’M TRYING TO CREATE AN ACCOUNT BUT IT KEEPS SAYING “USER EXISTS.” I’VE NEVER SIGNED UP BEFORE. HELP!

 

Call us at 704-837-8066, Ext. 2 and we can help you sort out the situation.

 

 

MAY I GET A REFUND FOR ANY UNUSED TIME?

 

No. Refunds for unused time are not available. Make sure you check for parking restrictions on the pay box and for permanent or temporary signage in order to avoid a ticket.

 

Troubleshooting

AM I CHARGED FOR TEXT MESSAGES THAT I RECEIVE FROM PARKSLC?

 

ParkSLC does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

 

 

HOW CAN I CHANGE MY TEXT MESSAGE PREFERENCES?

 

You can manage your text message preferences in the Preferences section on your online account.

 

 

HOW DO I STOP TEXT MESSAGES?

 

You can stop text message notifications by visiting the Preferences section on your online account and disabling text messages. Additionally, text STOPTXT to 801-803-6395. Following a request to unsubscribe, you will receive a confirmation message from ParkSLC confirming that you have been inactivated in our system. Be aware, however, that if you choose not to receive text message alerts, we cannot remind you of when your parking expires.

 

 

DO I HAVE TO SIGN UP FOR TEXT MESSAGES TO PARK?

 

If you purchase parking by calling 801-803-6395, you must agree to receive text messages regarding your parking transaction. This includes text messages to process your transaction, receipts for your transactions, and parking expiration reminders. If you don’t want to receive text messages you can use our conveniently located pay boxes to purchase parking.

 

If you purchase parking with m.ParkSLC.com either on a desktop or mobile web browser, you can manage your text message preferences for expiration alerts by visiting the Preferences section on your online account. If you choose not to receive text message expiration alerts, we cannot remind you of when your parking expires.

 

You do not need to sign up for text messages to use ParkSLC. However, you will need to receive your account verification code by text message when you sign up for ParkSLC app.

 

 

HOW MANY TEXT MESSAGES WILL I RECEIVE?

 

The number of text messages you receive will depend on the number of parking transactions that you enter into and the method you use to purchase parking. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction.

 

 

WHAT ELSE SHOULD I KNOW ABOUT TEXT MESSAGES I MAY RECEIVE FROM PARKSLC?

 

Text messages are subject to your wireless carrier’s standard message and data rates. To stop text messages, visit the Preferences section on your online account and disable text messages or text STOPTXT to 801-803-6395. For help, call our help desk at 704-837-8066. Depending on the method you use to purchase parking you may get up to eight text messages in relation to your transaction. If you don’t want to receive texts please use our conveniently located pay boxes to purchase parking.

 

For Mobile Browser and Basic Cell Phone Users

HOW DO I GET SUPPORT?

 

Using the app or website, go to Menu > Report a Problem and send us the details of your issue. If you need immediate assistance, please call call our help desk at 704-837-8066.

Help & Support

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